Employer: M&T Bank

Location: Seaford, DE, USA

Job Highlights:

  • Qualifications:

    • High school diploma or equivalent (GED) and a minimum of 2 years proven retail sales, call center, customer service and/or telesales experience
    • Strong verbal communication and interpersonal skills
    • Proven ability to demonstrate exceptional customer service
    • Well-organized individual with time management and prioritization skills
    • Demonstrated financial services product knowledge
    • Ability to communicate with tact and diplomacy with internal and external customers
    • Proficient with internet user-level technology
    • Associates degree
    • Notary public license
    • Bilingual based on branch needs
    • Ability to stand for long periods of time
    • Prolonged use of hands and fingers
    • Ability to lift light to heavy objects weighing 5 lbs to 30 lbs
    • Ability to read fine print
    • Ability to interact with customers in an open face-to-face work environment
    • Ability to use fax, telephone system, copier and other communication tools

  • Responsibilities:

    • Identifies customers' needs through the bank’s retail sales process to provide proactive basic sales solutions through customer outreach for basic customer needs and/or refer complex customer needs to the appropriate team member/partner
    • Specializes in our branch customer experience through lobby management, servicing and sales interactions for retail and business customers
    • Plays a key role in Relationship Management (customer assessments, profiling for sales opportunities, account opening and lead-focused outbound calling), Sales Process (profile/pre-call planning, outreach, appointment preparation, interaction/appointment, follow-up) and Risk Management (audit requirements, fraud prevention, Know Your Customer (KYC) and customer information profile (CIP))
    • Completes basic research on customer profiles to assess potential ways to add value to clients banking relationship and transition to needs-based discussion on financial goals
    • Identifies financial needs of customers and presents all appropriate product and service options by working cooperatively with appropriate internal business partners
    • Proactively reaches out to clients via email or phone to follow up and educate on value-added products/services to address clients' needs
    • Onboards new customers through customer outreach (regardless of available channel, and individual who opened account)
    • Establishes trust with existing clients through proactive outreach regularly
    • Schedules preset appointments for the following week and holds appointments each week
    • Adequately prepares for scheduled appointments before customer meetings (prepare for sales interactions with pre-call plan)
    • Performs customer servicing interactions
    • Adheres to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies
    • Promotes an environment that supports diversity and reflects the M&T Bank brand
    • Maintains M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable
    • Completes other related duties as assigned
    • Responsible for meeting and maintaining registration requirements under the Federal SAFE Act
    • The position is the focal point in the branch for sales, service and/or referral opportunities in support of overall branch goals and activity requirements
    • The position is the key driver of customer flow in the branch to support these activities
    • The position services existing customers and grows the business through identifying sales opportunities with customers
    • The position must stay current on operational, product, and system changes/enhancements, as well as demonstrate good risk management decisions to assist the branch in managing preventable losses and reduce fraudulent activity

  • Benefits:

    • The pay range for this position is $18.57 - $30.95 Hourly (USD)